Returns & Refunds

Online Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us at MUJI Online UK, we will be happy to refund a product if it is in a fully resalable condition (with its original and undamaged packaging). Returns should be made within 30 days from the receipt of your order.

Please note that items purchased online cannot be refunded or exchanged in-store.

Unsuitable Items

It's now easy to return your online order, simply visit our dedicated DPD Pickup Returns Portal to start the process. Please note, a £2.95 returns fee will be deducted from your refund amount. Maximum parcel weight and dimensions apply = 20kg,1.2m in length.

1. Click here for our DPD Pickup Returns Portal and enter your details.


2. Generate and print your return label. If you can't print at home, Post Offices and selected drop-off locations can print labels for you, simply select ‘Paperless - print in store’.


3. Pack your items securely with a copy of the order form. If the original order form is no longer available, please use one of the options below:
   1. Print and complete a copy of the Returns Slip.
   2. A clear handwritten note with the following details: Order ID, Customer Name, Contact Telephone Number, Email Address and Reason for the Return.


4. Returns can take up to 15 working days to be processed once we have received your parcel at the warehouse.

Faulty, Furniture & Large Items:

Please contact Customer Services if you would like to return any faulty, furniture or large items and a member of the team will be happy to assist with your returns query.

Exclusions:

If the item has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund (this includes underwear and bed linen).

Please do not return any store-bought items or any items purchased in a different region to MUJI Online UK. We will be unable to process these returns and the package will be returned to the sender.

Please note that items purchased online cannot be refunded or exchanged in-store.

Delivery for Returned Items:

Please retain proof of postage or DPD Pickup receipt for all returns.

If your returning parcel is lost whilst being returned to us, please do not contact DPD as your contract for the return is with us at MUJI.

If you have not received an email stating ‘Return Delivered/Completed’ within 10 days of dropping off your parcel, please contact us and we will investigate this with DPD.

Please note that a refund of the delivery charge will be given only for incorrect, damaged, or faulty goods, but not when a product is unwanted or unsuitable. This does not affect your statutory rights as a customer.

Furniture Refund Policy

Please contact Customer Services to arrange any furniture returns.

Unsuitable Items:

If you change your mind about a product, please contact us within 30 days of the product being received. The product should be returned unused and in the original undamaged packaging, otherwise we reserve the right to refuse a refund, or deduct a charge (which will be no more than 30% of the original price). There will be no refund for the delivery charge, and you will be charged for collection of the product.

Faulty Items:

If an item is faulty within the first year of purchase, we are happy to issue an exchange or refund. MUJI will cover the courier charges for items that need to be returned to us. This does not affect your statutory rights.

We are unable to process refunds or exchanges for online purchases in stores.

For faulty items purchased online, please contact us for further assistance.

Please note that stores are unable to process refunds or exchanges for online purchases that are faulty or unsuitable.

We are sorry to hear that you have received an item that is not in good condition.

If your item is damaged or faulty, we will provide a replacement (depending on stock availability), or a refund based on your preference.

Please contact our Customer Services team for further assistance.

It's now easy to return your online order, simply visit our dedicated DPD Pickup Returns Portal to start the process. Please note, a £2.95 returns fee will be deducted from your refund amount. Maximum parcel weight and dimensions apply = 20kg,1.2m in length.

1. Click here for our DPD Pickup Returns Portal and enter your details.


2. Generate and print your return label. If you can't print at home, Post Offices and selected drop-off locations can print labels for you, simply select ‘Paperless - print in store’.


3. Pack your items securely with a copy of the order form. If the original order form is no longer available, please use one of the options below:
   1. Print and complete a copy of the Returns Slip.
   2. A clear handwritten note with the following details: Order ID, Customer Name, Contact Telephone Number, Email Address and Reason for the Return.


4. Returns can take up to 15 working days to be processed once we have received your parcel at the warehouse.

If you have any queries regarding the MUJI Food item you purchased, please contact Customer Services and the team will be happy to help.

Alternatively, please return the item(s) with information on the issue and your details to:

MUJI Online
Unit 2
Fairway Drive
Greenford
UB6 8PW

Electronic waste is one of the fastest growing waste streams and much of it can be recycled to make new consumer goods. The UK's Waste Electrical and Electronic Equipment (WEEE) and Waste Battery Regulations require that all retailers both actively assist in delivering a UK wide WEEE and Waste Battery collection infrastructure and encourage their customers to participate in recycling.

MUJI are offering free in-store take back service so you are able to take your electrical items/batteries (that was purchased from any retailer) to our stores. You must ensure that the product is clean and safe, i.e. no broken glass or sharp edges. We reserve the right to refuse products that are not presented in a clean and safe manner.

All new electrical and electronic products now carry the 'crossed out wheelie bin' logo (below) to help you identify which products are recyclable. You do not need to have purchased new equipment to be able to recycle your old appliances. The products are sent to our recycling centre for processing.

*We reserve the right to refuse products that are not presented in a clean and safe manner.

Returns can take up to 15 working days to be processed once received back to the warehouse.

Once your return has been received, we may contact you to about the refund or exchange that has been requested. When your return is processed, we will send you a confirmation email.

Please contact us if more than 15 days have passed and you have not received your return confirmation email (please check your spam/junk inbox).